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Important Online Banking (Perfect Teller) Upgrade

An important upgrade of your Online Banking at Crossroads must take place before December 31, 2020. On that date Adobe will no longer support Flash and your current version of Online Banking will no longer work on desktop or tablets. Smart Phone users can continue to use the Mobile App AS IT IS, if they choose to. Or they can open a browser on their mobile device and have access to the new version via the same link as the desktop uses.

What do you need to do?

  1. Make sure CrossRoads has your correct phone number, including area code on file.
  2. If you transfer in or out from other member account numbers, make sure you have authorized those transfers and the account numbers have been listed under your account at CrossRoads. (Other options are available, but will require additional PINs)
  3. If you normally log in through the CrossRoads website, you can skip step 4. The log in site on our website will be automatically updated for you on Monday, December 21, 2020.
  4. If you usually log in to online banking through a saved short cut on your desktop, you will need to use the upgraded address and save it to your desktop.
    Go to
  5. Follow the steps to authenticate yourself when you log in on the upgraded site the first time. You will choose voice or text to receive your new authentication PIN when you log in. If your current phone number including area code is not on file at CrossRoads, you will be delayed and must call the credit union. Please double check with us before!

This newer version of Online Banking* contains good information in the Help section for you. If you have any questions, please call the credit union.

*Temporary upgrade. New Online Banking product coming to CrossRoads on February 1.

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