CrossRoads Financial Federal Credit Union, your member owned financial
institution, is committed to providing you financial products and
services to meet your needs and help you reach your financial goals.
We are equally committed to protecting our member’s privacy.
You can be confident that your financial privacy is a priority of
this credit union. This privacy notice is provided to explain how
we collect, use and safeguard your personal financial information.
If you have any questions, please contact a member service representative
at 260-726-2142, 260-729-5100, 765-768-6554, 765-584-7200 or email
Information We Collect and Disclose About You
We collect nonpublic personal information about you from the following
Information we receive from you on applications and other forms;
Information about your transactions with us or others; Information
we receive from a consumer reporting agency; Information obtained
when verifying the information you provide on an application or other
forms. This may be obtained from your current or past employers or
from other institutions where you conduct financial transactions.
We may disclose all the information we collect as described above,
to companies that perform marketing services on our behalf of to
other financial institutions with whom we have joint marketing agreements.
To protect our members' privacy, we only work with companies that
agree to maintain strong confidentiality protections and limit the
use of information we provide. We do not sell or permit others to
sell any member information.
In order to conduct the business of the credit union, we may also
disclose nonpublic personal information about you under other circumstances
as permitted or required by law. These disclosures typically include
information to process transactions on your behalf, conduct the operations
of our credit union, and follow your instructions as you authorize,
or protect the security of our financial records.
If you terminate your membership with CrossRoads Financial Federal
Credit Union, we will not share information we have collected about
you, except as permitted or required by law.
How We Protect Your Information
We restrict access to nonpublic personal information about you to
those employees who have a specific business purpose in utilizing
your data. Our employees are trained in the importance of maintaining
confidentiality and member privacy. We maintain physical, electronic,
and procedural safeguards that comply with federal regulations
and leading industry practices to safeguard your nonpublic personal
What You Can Do To Help Protect Your Privacy
CrossRoads Financial Federal Credit Union, has always been and will
continue to be committed to protecting the privacy of its members.
Members can help by following these simple guidelines:
Protect your account numbers, card numbers, PINs (personal identification
numbers), and passwords. Never keep your PIN with your debit or credit
card, which can provide free access to your accounts if your card
is lost or stolen.
Use caution when disclosing your account numbers, social security
numbers, etc. to other persons. If someone calls you, says the call
is on behalf of the credit union and asks for your account number,
you should beware. Official credit union staff will have access to
your information and will not need to ask for it.
Keep your information current with us. If it important that you provide
current contact information to us at all times. If we detect potentially
fraudulent or unauthorized activity or use of your account, we will
attempt to contact you immediately. If your address or phone number
changes, please let us know.
Protection of Children's Online Privacy
CrossRoads Financial FCU does not knowingly collect, nor is our web
site designed or directed, to use personal information from children
under 13 without obtaining verifiable consent from their parents.
We offer links for children to access games and information.
CrossRoads Financial FCU does have links to other vendors and third
parties. These links are added to give you opportunities to participate
with that vendor or third party to take advantage of their services
of products. We cannot guarantee how third parties use or collect
personable identifiable information about you.
Cookies are small text files assigned and attached by a web server
to the directory file on your PC. Cookies help web sites recognize
How to limit us from sharing your information
CrossRoads Financial FCU does not disclose nonpublic personal information
about you to nonaffiliated third parties. We can provide means
of opting out by writing us, phoning, or emailing.
If you have questions concerning this notice, please do not hesitate
to contact us - as always, we are here to serve you.