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CrossRoads is committed to serving you better. We’re here to help:

As your member owned credit union, we remain committed to you. You’ll find certain fees waived to provide relief during this time of financial stress. You’ll also find loan relief measures to support our consumer loan and residential borrowers. If you have suffered a hardship due to the COVID-19 emergency and your ability to make your loan payment has been impacted, please contact one of our loan professionals to discuss relief options.
Currently all CrossRoads locations are operating through the drive-up only until further notice. Please call to schedule appointments for loan needs or new accounts. We apologize for any inconvenience this may have caused.

Hours Monday – Friday Saturday
Dunkirk 8:00am – 5:00pm 8:00am – Noon
Winchester 8:00am – 5:00pm 8:00am – Noon
North Meridian St. (Portland) 11:00am – 7:00pm 11:00am – 3:00pm
Main Office 8:00am – 5:00pm (M-Th)
7:30am – 5:00pm (Friday)
8:00am - Noon

For health and safety reasons, many financial institutions have had to temporarily limit their branch operations. Though you may not be able to access your money in the same way as before (by walking into a branch), you will continue to receive the same deposit protection.

Plus, as a CrossRoads member, You have access to cash 24/7 through our local ATM’s and through our wide ATM network through Alliance One. If you need assistance using your card or do not currently have a debit card, please call us. We want you to feel comfortable accessing your money. For your safety, please do not keep large cash reserves at your home. CrossRoads is a proud member of and insured by the NCUA.
Online and Mobile Banking Tools

Resources are available for you to conveniently access your account 24/7. As a CrossRoads member, you can bank anytime, anywhere using the CrossRoads “Perfect Teller” mobile app and online with Perfect Teller online banking. SYBIL telephone teller is also available for you to manage your accounts.

Visit our Online/Mobile banking page to:

  • Enroll in Online Banking, and
  • Download CrossRoads “Perfect Teller” Mobile App


COVID-19 Resources:

Protect Yourself Against Fraud:
We encourage all our members to remain on guard against fraud. We will never request confidential Information in an email or on a webpage. Do not respond to or click on links from unexpected emails and do not provide confidential information during a phone call you were not expecting or text messages.

Your Money is Safe – at CrossRoads
Important Answers to your Questions about Deposit Protection Amid COVID-19
At CrossRoads, we understand the COVID-19 situation and the disruptions to your daily life may be leaving you with questions and uncertainties, not the least of which involve your money. Some members have called with good questions about their money and we wanted to share the following answers to some common questions.

Will there be enough cash during the pandemic?

Are my credit union deposits safe?

How does NCUA Insurance work?

Are all deposit accounts covered by NCUA Insurance?

Where can I learn more about about NCUA Deposit Insurance?

We’re here for you today – and tomorrow.
As a CrossRoads member, you’ll never have to worry about our commitment to protecting you and your money. Since 1950 we’ve been right here to help our members do their everyday “banking” and reach their financial goals. You can continue to count on us to serve you when you need us. For more information or to get assistance, please call us at (260) 726-2142.


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© Crossroads Financial Federal Credit Union, P.O. Box 806, 1102 W. Votaw St., Portland, IN 47371, Phone: 260-726-2142, fax: 260-726-6846. All Rights Reserved. Unauthorized account access or use is not permitted and may constitute a crime punishable by law. Crossroads Financial Federal Credit Union is not responsible for, the product, service, or overall website content available at a third-party site. Links to third-party sites are provided as a service only and are not an endorsement. Please view our Privacy Policy and Patriot Act Notice. Crossroads Financial FCU is federally insured by NCUA.